SSM:
QASTDCAPE SDN. BHD.
202001012365 (1368685-A)

ADDRESS:
C-01-21 savanna lifestyle retail, jalan bbls 2, southville city 42800 Dengkil, Selangor

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy_policy​

Individual results may vary, and testimonials are not claimed to represent typical results.

All testimonials are by real people, and may not reflect the typical purchaser’s experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.​

Shipping & Delivery : We will deliver within 24 hours after confirming your order.

It is expected to arrive within 3-5 working days. We will notify you whenever ther are special circumstances.​

Return and Refund Policy

Thank you for shopping at Biokenaf.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Qastdcape Sdn Bhd, C-01-21 Savanna Lifestyle Retail jalan BBLS 2 Southville City 42800 Dengkil Selangor.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.
Website refers to Biokenaf, accessible from https://biokenafhq.co

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 45 days without giving any reason for doing so.
The deadline for cancelling an Order is 45 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By phone: 60122696729
By email: mynaztwinempire@gmail.com
Business Address: C-01-21 savanna lifestyle retail, jalan bbls 2, southville city 42800 dengkil selangor

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 45 days

The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.

The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods at the following address:

C-01-21 savanna lifestyle retail, jalan bbls 2, southville city 42800 dengkil selangor
We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone: 60122696729
By email: mynaztwinempire@gmail.com
Business Address: C-01-21 savanna lifestyle retail, jalan bbls 2, southville city 42800 dengkil selangor

We will not use personal information provided by our customer for any purpose other than shipping and contact, not transfer or provide to a third party.

Terms & Conditions : By visiting out site/ or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions.